Service

Page 1:ServiceCustomized. According to your specifications. In the best quality

Page 2:2

Page 3:www.balluff.com 3As the leading sensor specialist with more than 90 years of companytradition, Balluff GmbH has been a recognized partner in factoryautomation for decades. Our staff of more than 2450 employees iscommitted to providing outstanding service worldwide. From ourheadquarters in Neuhausen a,d,F, near Stuttgart, Germany to our56 locations, we have a strong presence on every continent.Whether you need reliable components for industrial communica-tions, industrial RFID technology, object detecting sensors, or state-of-the-art position-measurement technology, Balluff offers effectivesolutions for the entire technological spectrum. This comprehensiveportfolio is characterized as innovative, first-class technology.Comprehensive Services.Perfect SupportThe quality in our products shows. Our commitment to your successis evidenced by our customized solutions and our comprehensivesupport. We adjust to fully meet your specifications. We supportyou over the entire life cycle of our products. This means that in thedesign and planning stages, in testing and setup, and in training andsupport, Balluff will be there to help.This means quicker start up andan early start to production. This means maximum productivity andcost-effectiveness.You receive our support over the entire life cycle of our products:Including the design and planning of your projects, testing and setupon site, and training and support. For an optimal implementation andsignificant planning security.This ensures quick startup and an early start to production. Thisleads to maximum productivity and more cost-effectiveness. Learnabout your options in detail.Comprehensive Services. Perfect Support 3Design and planning – everything from a single sourceApplication consultationby our TecSupport 4Conversion 6Sending samples 6Customized solutions according to yourrequirements – for ideal resultsCustomized products 8Individual, fully customized products. Potential modifications 10Individual products – examples from real-world applications 12Custom sets 14Software with customized user interface 16Custom-programmed RFID data carriers 18Calibration of pressure sensors 20Express production of Micropulse transducers 20e-catalog 22EDI – Electronic DataInterchange 22Product and application advice –The fast and efficient way to successCommissioning 24Targeted training – for the best efficiencyTraining 26

Page 4:4Clarification for which products can meet your expectations isalways essential whenever new tasks have to be solved or existingapplications need to be optimized. Our experienced engineers knowour products inside and out and can provide you with the profes-sional consultation you need.An assigned expert is at your side throughout the process, ensuringthat your needs are met. By telephone or on site in person, you candiscuss your concerns with the expert, specify your requirements,Application Consultationby our TecSupportDiscuss your technical requirements.And take advantage of our expertise.The benefits to you■■ Competent support from A to Z – from accessories tosystem inspection and beyond■■ In-depth documentation of all solution suggestions withproduct overview:Which solutions are ideal? Are there alternatives?How do you install the solution?What must be paid attention to in the surroundings?■■ A personal contact person for the duration of the projectAppropriate solutionHigh application securityLess time requiredSignificant cost reductionExamples■■ Selection of the correct identification procedure for anassembly line■■ IO-Link concept as a cost-effective alternative to conven-tional wiring■■ System consulting for RFID: Identification of large steelpipes in adverse environments■■ Recognizing multiple containers on a pallet in goodsreceivingand explain your industrial area. The expert will then identify fromover 20,000 products which solutions will work in your application.Real-world test in advanceWe can even provide a real-world test of the solution at yourfacility to verify that we meet the specifications of your application.This offers the best functionality and secures high quality.Order with BSS CSL

Page 5:www.balluff.com 5

Page 6:6If you are already using Balluff sensors and want a successor prod-uct or to make your systems uniform and reduce your number ofsuppliers, we provide support.If you want to equip your machine with a specific type of sensor, youcan test it in advance. To do so, you getConversionCall on us for support.And reduce your effort and cut costs.The benefits to you■■ Being on the forefront technically secures the bestefficiency for you and increases your competitiveness.■■ Everything from a single source: fewer suppliers, lessexpenseThe benefits to you■■ Testing onsite provides assurance.■■ Function guarantee in almost no time■■ More efficiency for more cost-effectivenessSending SamplesTest in advanceand get application security.LesseffortEverything froma single sourceSendingsamplesQuickcommis-sioningHighercost-effectivenessWe take over the conversion and share the right item numberswith you. You receive everything from a single source, simplifyinglogistics.a sample from us for a defined period of time. Contact us so that wecan send it to you immediately.

Page 7:www.balluff.com 7

Page 8:8If you like, you can get catalog products from us – sensors, systemsand accessories – adapted exactly to your specific requirements anddesigned in a custom manner. Our spectrum ranges from preas-sembly to engineering service to complex programming or simplechanges to housing. We do this completely according to your speci-fications. And you get the best solutions for your application.This is based on a quick feasibility assessment. This involvesdetermining your requirements, and evaluating them and establish-ing whether they can be solved with standard products. Now youIndividual, Fully Customized ProductsOrder customized versions according to yourrequirements: from preassembly to engineering services.And take advantage of the optimum.The benefits to you■■ Quick and transparent feasibility assessment■■ Solution for your application■■ Customized products secure your competitive advantage■■ Highest feasibility without compromises■■ Takes the burden off youdecide what you want to use and give the go-ahead for production.Samples are possible, if needed.Commissioning is made faster by means of preinstalled, application-specific products. Test runs with downtime due to interruptions area thing of the past. This increases the efficiency of your system. Thistakes the burden off you so that more time remains for your corebusiness.Adapting mechanical systemsChanges to the cablingPreassembly/AdjustmentAdapting electronics

Page 9:www.balluff.com 9

Page 10:10Tell us your task Product modifications – a selectionChanges to the cabling Do you need a special cable,a certain cable length,or a special plug?We modify our connection technologyto suit your application.Cable lengthCable typeConnector typesAdapting mechanical systems Does your application require specialhousing designs? Do you need specialcoatings or specific materials for extremeconditions? Does implementation requirespecial accessories?Tell us what you need.We will take care of production.Housing (dimensions, material, coating)Process connectionSpecial adaptersHigh-pressure rated housingWeld spatter-resistant housingData carrier in special formRead head in special formSpecial size bodySpecial accessoriesAdapting electronics A well-functioning system conceptrequires the best possible design en-gineering. Only customized electronicsmatched to the application enable fullutilization of technical potential.This is why we make changes to theelectronics to meet your requirements.Tell us your task.We offer solutions for implementation.Firmware/ProtocolCharacteristicSwitching distance/Measuring rangeTemperature rangeRead distanceOutput signalsSpecial pressure rangesAntenna adjustmentPreassembly/Adjustment We support you with preassembly,accessories combined for a specific ap-plication and much more to ensure quickcommissioning for you. Almost anythingis possible. Contact us!Holder and sensor/data carrierParameter configurationAdjustmentDescriptions of data carriersIndividual, Fully CustomizedProducts. Potential Modifications

Page 11:www.balluff.com 11IndustrialNetworking andConnectivityIndustrialIdentificationObject Detection Linear PositionSensing andMeasurementConditionMonitoring andFluid SensorsAccessoriesn n n n nn n n n nn n n n n nn n n nnn nn nn n nnnnn n n n n nn n nnn nn nn nn n n nnnn n n nn nn nn

Page 12:12Individual Products – Examplesfrom Real-world ApplicationsComprehensive identification solutionThe use of robots usually involves specific requirements for clear-ance. This gives users little installation space. A robot arm also onlyallows the use of lightweight sensors. The same is true for this identi-fication task where high operating convenience is desired.The customer receives a fully coordinated solution using IndustrialRFID that implements these requirements. This involves modifyingthe data carrier and processor unit. The data carrier is reduced insize and made into a disk shape so that it can be screwed on easily.The processor unit receives an entirely new board layout and stilldoes not have a housing. This reduces the space requirement andthe weight. Likewise, the software can be reprogrammed uponcustomer request and interface software for communicating with thecontroller can be developed. This results in an application perfectlydocumented in the protocol.We also put the system into operation, test it on site, and make anyfinal adjustments. This ensures a smooth startup.Reader with antenna Data carriermade from highlyimpact-resistantplastic featuringcharacteristicsequal to metal10 mmVisualization of the dataand archivingin one database

Page 13:www.balluff.com 13Prefabrication – one plug for two sensorsSensors require an enormous investment in time and effort to beable to put measuring machines into operation. Each sensor hasto be wired individually, which can easily result in incorrect assign-ments.One plug for two sensorsHousing modification for harsh environmentsA process in a harsh environment involving acids requires the reliabledetection of small metal parts. At the same time, a large switchingdistance is needed. Diffuse, yellow ambient light also necessitatesthe use of an easily visible function indicator.All of these customer requirements can be solved using an inductivesensor. In this instance, a sensor type with an expanded switch-ing distance of 16 mm is selected. It receives a chemically resistantPTFE housing to protect it from splashing acid. By attaching an addi-tional PTFE-encapsulated red function indicator, its switching statuscan be identified easily – even under poor lighting conditions.Inductive PTFE sensorSpecial housing integrates two sensorsTwo inductive sensors that have to be precisely matched to the ap-plication are being used for position detection. This adjustment coststhe user a disproportionately large amount of time.A special housing is developed for simple positioning and for quickinstallation by integrating both sensors and reducing the connectionsto one plug. This significantly reduces the time required for adjust-ment. And errors are reduced to a minimum.Double inductive sensor, one plugA prefabricated solution can remedy these issues. The electrical con-nections for a position measuring system and an inductive sensorare connected to one plug. This reduces installation time and effortand saves on costs.

Page 14:14For items you need regularly, you can create custom sets with us withthe different components that are an exact match for your applica-tion. Each set is unique, logically combining types of sensors – withor without accessories – for a specific type of machine. And separatefor each type of machine.Custom SetsPut your components in a set as needed.And order with just one number.The benefits to you■ Time savings – one order code enables quick and efficientordering■ Error prevention – without additional testing, all parts arecomplete■ Delivery according to your needsCustomassembledDelivery accordingto your needsGreatercost-effectivenessWe create a customized package with its own order number foreach of these custom sets for you, which enables quick orderingand installation in almost no time. We protect the environment byeliminating outer packaging.Examples■ Equipping a mass-produced machine with inductivesensors BES, photoelectric sensors BOS, holders andcable sets■ Sensors and appropriate accessories■ Assembly of a complete RFID system with data carrier,read/write head and evaluation unit

Page 15:www.balluff.com 15

Page 16:16As an Industrial RFID user, you value convenience and use ahandheld device to read and write to your data carrier on the go. Itsuser-friendliness is hard to beat, but in many cases it is even easierto use if the screens are specially tailored to your purpose and eachoperators only see the data that is relevant to them.Software with CustomizedUser InterfaceGet RFID handheld devices preconfigured for your mobileidentification. And increase your process reliability.The benefits to you■ Simple handling: all data at a glance■ User-friendly, because it is operated intuitively■ Implementing your corporate identity■ Takes the burden off your IT departmentNo problem for our experienced software engineers. They implementyour specifications according to your wishes after a thorough analy-sis and consultation and optimize the user interface in a customizedmanner for your application. Contact us and profit from the full scopeof the advantages of the handheld directly from the factory.Order with BSS UPD

Page 17:www.balluff.com 17

Page 18:18In assembly lines where the application is read-only or pallets willonly need to be identified, writing a consecutive number or a specialcode on the data carrier is usually sufficient.Let us take over this programming and provide you with greater con-venience by means of finished, written LF, HF or UHF data carriersfrom the factory which are ready for use immediately.Custom-programmedRFID Data CarriersUse data carriers written according to your specifications.And accelerate your production.The benefits to you■ Cost-effective – no need to maintain separate hardware forwriting.■ Time-saving – programming write routines can be omittedentirely.■ Reorder availability – reorder a data carrier with the sameprogrammingIf you want us to program your data carriers, simply tell us whatdata you have, what format you want for the data, and where youwant the data stored on the data carrier. Use a service that bringsadvantages to your time management and guarantees quick com-missioning.Order with BSS CUS

Page 19:www.balluff.com 19

Page 20:20Regular calibration of pressure sensors is becoming increasinglyimportant for legal, technical and quality assurance-related reasons.As a manufacturer, we offer professional support. For instance, weinspect and calibrate your pressure sensors directly at our plant.Once per year—to maintain quality standards.Calibration of Pressure SensorsSend us your pressure sensors for inspection.And build off of our manufacturing expertise.The benefits to you■ Calibration directly at the manufacturer■ 6-point factory calibration■ Uniform, high process qualityYou receive a bilingual certificate of the factory calibration for mea-suring ranges from -1 to 600 bar for your records.Take advantage of our manufacturing expertise and stay on the safeside.The express production* of a micropulse transducer BTL meansa maximum production time of 24 hours from receipt of order. Ifordered by 10 a.m., the position measuring system will be producedthat very workday and transferred to shipping by 5 p.m. OrdersExpress Productionof Micropulse TransducersWork at our speed and you can get ourMicropulse transducers in almost no time.The benefits to you■ Reduce downtimes and lower costs■ Increase productivity■ Express hotline: 49 7158 173-777received after 10 a.m. will be shipped on the next workday. Expressshipping is available on request. Rely on prompt service and ensurehigh system availability.Order with BSS CAL* Please consult with us before placing an order. Not all types can bemanufactured using express production.